Question 1

Are there any additional fees I should be aware of?

Accepted Answer

Atlanta Star Plumbing operates transparently, with pricing designed to provide great value without hidden fees. However, typical industry charges such as standard service fees may apply. For specific offers, like a $25 discount for first-time customers, be sure to mention the coupon during booking. It’s non-redeemable on the service fee and cannot be combined with other offers[2].

Customers consistently commend the company for their fair pricing without overcharging or upselling. Jake P. highlighted this by stating, "These guys are extremely polite, respectful, and never overcharging"[0].

To ensure the best experience, consider joining the Diamond Club for member-exclusive discounts and reduced service fees[1]. For detailed pricing information, contact Atlanta Star Plumbing directly.

Question 2

Are there any hidden fees or charges I should be aware of?

Accepted Answer

Atlanta Star Plumbing prides itself on transparent pricing with no hidden fees or unjustified charges. According to many customer testimonials, such as one from Jake P., they are praised for their integrity, with customers experiencing "never overcharging" and no pressure to "upsell"[0]. Additionally, reviews by customers like Lin L. B emphasize the company's practice of explaining repairs and costs clearly, assuring that prices remain reasonable[1]. These sentiments are echoed by a myriad of satisfied customers who highlight the fair and upfront pricing as a significant factor in their loyalty to Atlanta Star Plumbing[2].

If you're interested in experiencing their exceptional service, consider contacting them today to learn more about what they can offer.

Question 3

Are there credit requirements for financing your services?

Accepted Answer

While there isn’t specific information available on credit requirements for financing services at Atlanta Star Plumbing, you can always reach out directly to their team for personalized assistance. Customers can contact them at 470-287-5392 or service@atlantastarplumbing.com[0].

Question 4

Are there financing options for emergency repairs?

Accepted Answer

At Atlanta Star Plumbing, we understand that emergencies can be overwhelming, both practically and financially. While there's no specific mention of financing options in the document, we offer various customer-friendly initiatives. Joining our Diamond Club provides access to exclusive discounts, extended warranties, and reduced service fees, ensuring our services are more affordable and accessible[1]. As one satisfied customer, Nicole S., notes, our team efficiently handled a plumbing issue with easy payment options, minimizing stress[0].

I recommend contacting us directly to inquire about any specific financing solutions we can tailor to your needs. Reach out for more details!

Question 5

Are your technicians licensed and insured?

Accepted Answer

Yes, the technicians at Atlanta Star Plumbing are licensed and insured, ensuring that you receive top-quality service and peace of mind during every visit. With expert knowledge and comprehensive coverage, our team is well-prepared to handle any plumbing challenge with professionalism and care. As Kyle H. noted, "Atlanta Star Plumbing is the best plumbing company in the entire Metro Atlanta area," highlighting the respect and care they bring to each job[0]. Don't wait to experience superior plumbing services—contact us today!

Question 6

Can I change my service appointment after booking?

Accepted Answer

Yes, you can change your service appointment after booking with Atlanta Star Plumbing. Our commitment to flexibility in scheduling ensures that your needs are accommodated. Angela S. appreciated how quickly and efficiently appointments could be scheduled and rescheduled if necessary[0].

If you need to change your service appointment, it's best to contact our customer service team directly. You can reach us at 470-287-5392 or via email at service@atlantastarplumbing.com[1]. We’re here to assist you with any changes to your appointment and provide prompt, professional service.

Question 7

Can I combine loyalty rewards with other promotions or discounts?

Accepted Answer

Atlanta Star Plumbing typically does not allow the combination of loyalty rewards, such as the Diamond Club benefits, with other promotions or discounts. Offers are generally not combinable, which helps maintain the integrity and value of each individual promotion[1] . For a seamless experience, consider joining the Diamond Club as Elaine D. recommends, citing it as "well worth it" for its numerous perks[0]. To explore more details or if you have further questions, feel free to contact us at Atlanta Star Plumbing!

Question 8

Can I get a price match if I find a lower quote elsewhere?

Accepted Answer

Regrettably, it seems that the details regarding the price match policy at Atlanta Star Plumbing aren't provided in the files available. However, customers frequently praise Atlanta Star Plumbing for offering fair and competitive pricing, as Gerald D. noted, "quoted a fair price and plans to complete the work in a day"[0]. For detailed inquiries about price matching, contacting them directly at 470-287-5392 or service@atlantastarplumbing.com is recommended. Their team is responsive and eager to assist potential customers with all inquiries.

Question 9

Can I get an estimated arrival time for my service appointment?

Accepted Answer

Atlanta Star Plumbing is renowned for punctuality and efficiency, with many appointments guaranteed within 90 minutes[0]. They will keep you updated through timely communication, ensuring your appointment fits smoothly into your schedule[2]. If you need specifics on your appointment's arrival time, please contact us directly at 470-287-5392 or service@atlantastarplumbing.com[1].

Question 10

Can I pay off my financing early?

Accepted Answer

Unfortunately, I couldn't find specific information on early payoff options for financing with Atlanta Star Plumbing. To get the most accurate details, I recommend contacting their customer service directly at 470-287-5392 or service@atlantastarplumbing.com. They will be able to provide you with precise information regarding your financing terms[0].

Question 11

Can I provide feedback or reviews on your services?

Accepted Answer

Absolutely! Atlanta Star Plumbing welcomes feedback and reviews from our valued customers. Your opinions are crucial in maintaining our high standards and service quality. We take pride in our exceptional customer service, which has been rated highly by 82 reviewers in the past year[1]. Happy customer Kyle H. shared that our team feels "like family" and delivers unmatched service throughout the Metro Atlanta area[0].

Please share your experience and suggestions on platforms like Google, where we've received overwhelmingly positive feedback. This not only helps us improve but also assists others in making informed decisions.

For more details, feel free to reach out to us through our website or contact form. Thank you for thinking of sharing your thoughts with us!

Question 12

Can I request a specific technician for my service?

Accepted Answer

Yes, you can request a specific technician when scheduling your service with Atlanta Star Plumbing. Customers have previously recommended technicians by name in their reviews, such as asking for Justin or James, when leaving feedback about their positive experiences[0][2]. To make a specific request, you can reach out via their contact options and mention your preference, enhancing your service experience. For more details on how to make such a request, please contact them directly at 470-287-5392 or via email at service@atlantastarplumbing.com[1].

Question 13

Do loyalty program benefits apply to all types of services?

Accepted Answer

Yes, the benefits of the loyalty program, Atlanta Star Plumbing's Diamond Club, apply to various types of services. Members enjoy comprehensive coverage, including an annual 200+ point inspection of all home plumbing systems. This encompasses flushing water heaters, inspecting water and gas lines, and checking appliances that use water or gas. Additionally, members receive exclusive discounts, extended warranties, reduced service fees, and priority service for emergencies[0].

Question 14

Do you offer a loyalty program for repeat customers?

Accepted Answer

Yes, Atlanta Star Plumbing offers a loyalty program called the Diamond Club. This exclusive membership is designed to protect your home and family from potential plumbing emergencies. Members receive an annual 200+ point inspection, discounts, extended warranties, reduced service fees, and priority service for emergencies[1]. Elaine D. praised the Diamond Club, saying, "Join the Diamond Club! It is well worth it!"[0]. To learn more about joining, contact Atlanta Star Plumbing at 470-287-5392.

Question 15

Do you offer any customer loyalty programs or incentives?

Accepted Answer

Yes, Atlanta Star Plumbing offers the exclusive Diamond Club membership as a customer loyalty program. This program is designed to provide members with numerous advantages, such as an annual 200+ point inspection to prevent potential plumbing issues, member-only discounts, extended warranties, and reduced service fees. Moreover, Diamond Club members receive front-of-the-line priority service during emergencies[1].

Elaine D. endorses this program, stating, "Join the Diamond Club! It is well worth it!"[0]. For the best in proactive maintenance and immediate savings, reaching out about this membership is a wise choice. Call us at 470-287-5392 to learn more.

Question 16

Do you offer any discounts or packages?

Accepted Answer

Atlanta Star Plumbing offers exciting opportunities to save money through discounts and membership packages. First-time customers can enjoy $25 off their service, while those in need of a water heater replacement can benefit from a $100 discount. Additionally, our exclusive Diamond Club membership provides numerous advantages such as routine inspections, member-only discounts, extended warranties, reduced service fees, and priority service for emergency calls[1][2].

Elaine D. enthusiastically endorses the Diamond Club, saying, "I know I can depend on Atlanta Star Plumbing! Join the Diamond Club! It is well worth it!"[0]. We invite you to join and experience the peace of mind our services bring. Call us today to learn more!

Question 17

Do you offer emergency services?

Accepted Answer

Yes, Atlanta Star Plumbing offers 24/7 emergency services to ensure you're covered whenever a sudden plumbing issue arises[1]. Our exceptional staff has been praised for their rapid response and professionalism, such as Bruce who arrived within 25 minutes to handle a gas leak situation, providing peace of mind and swift resolution[0].

We invite you to contact us at 470-287-5392 for immediate assistance. Trust in Atlanta Star Plumbing for reliable and responsive service tailored to meet your needs any time, day or night.

Question 18

Do you offer financing options for your services?

Accepted Answer

Atlanta Star Plumbing offers flexible financing options to help you manage your plumbing needs without immediate financial strain. These options are designed to make essential repairs and installations accessible to all our clients. Our goal is to provide seamless service with the convenience of manageable payments[0].

To learn more about our financing plans, reach out to our team via phone or email, and we will guide you through the available options. As a family-owned business, we prioritize customer satisfaction and aim to deliver the highest quality service with honesty and integrity[0].

Question 19

Do you offer free estimates or consultations?

Accepted Answer

Yes, Atlanta Star Plumbing offers free estimates and consultations. As a customer-focused business, they strive to make the process as convenient as possible for potential clients[1].

Our customers consistently praise the level of professionalism and efficiency demonstrated by Atlanta Star Plumbing. For instance, Behnaz K. shared that the plumber arrived promptly, was very professional, and provided a fair price[0].

If you are in need of a free estimate or wish to discuss your plumbing requirements, don't hesitate to contact Atlanta Star Plumbing for a friendly and comprehensive consultation!

Question 20

Do you offer no-interest or deferred payment plans for these services?

Accepted Answer

Atlanta Star Plumbing offers various payment options to accommodate customers' needs, ensuring an easy and stress-free experience. One satisfied customer highlighted the company's efficient service and easy payment options, saying, "Atlanta Star Plumbing answered my early morning call and was able to get my job done efficiently, same day with easy payment"[0]. However, current uploaded documents do not specifically mention no-interest or deferred payment plans. For detailed inquiries regarding specific payment plans, it's best to contact them directly at 470-287-5392 or service@atlantastarplumbing.com. Let us assist you further by exploring our comprehensive solutions tailored to your plumbing needs!

Question 21

Do you offer special events or bonuses for loyalty program members?

Accepted Answer

Yes, Atlanta Star Plumbing offers special benefits for members of their exclusive Diamond Club loyalty program. Members receive a comprehensive 200+ point annual inspection designed to preemptively identify plumbing issues and maintain household systems such as water and gas lines[1]. Moreover, Diamond Club members gain access to exclusive discounts, extended warranties, reduced service fees, and priority service for emergency calls[1]. Elaine D., a satisfied member, emphasizes the great value and reliability of the club, stating, "Join the Diamond Club! It is well worth it!"[0]. For more details or to become a member, consider reaching out to Atlanta Star Plumbing directly.

Question 22

Do you provide a warranty on the materials you use?

Accepted Answer

Yes, Atlanta Star Plumbing provides a warranty on the materials used in their services. They back their work with a 100% satisfaction guarantee, ensuring that if you are not completely satisfied with an installation or service repair, they will come back and perform the work again for free[1]. Additionally, customers have shared positive experiences about the professionalism and reliability of the services provided by Atlanta Star Plumbing. For instance, Kyle H. expressed that the crew respects customers and has their best interest in mind, emphasizing the quality of service and trustworthiness[2].

For peace of mind and added protection, consider joining their Diamond Club, which offers extended warranties among other exclusive benefits[0]. If you have more questions or need to schedule a service, don't hesitate to reach out to them directly.

Question 23

Do you provide a written estimate before starting work?

Accepted Answer

Yes, Atlanta Star Plumbing provides a written estimate before starting any work. Our process is designed to ensure transparency and build trust with our clients. Several customers have praised our upfront and honest approach to quoting. For example, Julie C. highlighted how Ewan was "upfront with the quote before starting the job"[1]. Similarly, Angela S. mentioned that "the price estimate was the price I paid after the work was complete," underscoring our commitment to honesty and consistency[0].

For reliable plumbing services with transparent pricing, contact us today to schedule your appointment!

Question 24

Do you provide after-hours service?

Accepted Answer

Yes, Atlanta Star Plumbing provides 24/7 emergency services, ensuring that you can receive assistance outside normal business hours. This service reflects the company's commitment to addressing urgent plumbing needs promptly and efficiently[1]. Mark D., a satisfied customer, shared his experience, stating that the service was punctual, with Brit responding immediately after-hours to resolve an emergency issue[0]. If you require immediate assistance, don't hesitate to contact Atlanta Star Plumbing, where dedicated professionals are ready to help any time, day or night.

Question 25

Do you provide any incentives or discounts for new customers?

Accepted Answer

Yes, Atlanta Star Plumbing provides incentives for new customers. As a first-time customer, you can enjoy a $25 discount on your initial service. To avail of this offer, mention the coupon when scheduling your appointment. It's important to note that this discount is not applicable to service fees and is limited to one coupon per visit[1].

Additionally, our exclusive Diamond Club membership offers several other benefits such as member-only discounts, extended warranties, and priority service on emergency calls[0].

Don't miss the chance to experience Atlanta Star Plumbing's exceptional service. Contact us today to schedule an appointment and enjoy these exclusive offers!

Question 26

How Can I Unblock a Badly Blocked Drain Safely at Home?

Accepted Answer

Use a bacterial drain cleaner like BioOne for routine maintenance, but it will not clear a completely clogged drain. For a badly blocked drain, schedule a professional service. Atlanta Star Plumbing will unstop your line, then perform a camera inspection to find the cause and explain next steps. We offer 24/7 emergency response and a 100% satisfaction guarantee. We serve Atlanta, Roswell, and nearby.
Updated: 2025-11-07 00:00:00
Need help in Avondale Estates, GA? Call (770) 917-8885 or book online. "They respond very quickly and always do a great job." — Ray A.

Question 27

How Much Does Trenchless Sewer Line Replacement Cost on Average?

Accepted Answer

There isn’t a single “average” price for trenchless sewer line replacement. Final cost depends on your home’s layout and the condition of the line. We confirm the problem with a camera inspection after clearing any stoppage, then provide options and upfront pricing. Many issues can be fixed the same day, and 24/7 emergency service is available. Diamond Club members receive member-only discounts and extended warranties. Cost drivers to expect: - Total pipe length and depth - Soil and access conditions - Location of entry/exit points - Repair vs. full replacement scope
Updated: 2025-11-07 00:00:00
Need help in Atlanta, GA? Call (770) 917-8885 or book online. "We were able to call and get seen same day!" — Cecelia M.

Question 28

How can I contact customer support if I have an issue?

Accepted Answer

To contact Atlanta Star Plumbing's customer support, you can reach them by phone at 470-287-5392 or via email at service@atlantastarplumbing.com[0]. They offer 24/7 emergency services, ensuring that help is available whenever you need it. Whether you're facing a plumbing issue or have queries about their services, their team is ready to assist you.

Question 29

How can I fix a frozen pipe safely without causing damage?

Accepted Answer

To fix a frozen pipe safely without damage, shut off the water, open a nearby faucet, and thaw the pipe slowly using gentle, controlled heat. Freezing occurs when cold air reaches uninsulated pipe runs; bursts happen from pressure build-up or sudden overheating. Avoid open flames and don’t hammer or bend the pipe. A technician trick: warm the surrounding space first so ice loosens evenly before you focus on the pipe itself. We handle many cold-snap freeze-ups in the Mableton area and can step in if the pipe won’t thaw or you spot damage. Emergency help is available 24/7 if a line has burst. Do this step-by-step: - Turn off the main water valve, then open the affected faucet to relieve pressure. - Apply gentle heat (hair dryer, heat tape, or a heating pad) and keep the faucet open. - Work from the faucet end back toward the frozen section so meltwater can escape. - When flow returns, run a trickle, insulate the pipe, and check for leaks; keep water off and call if you see a bulge or crack. If the pipe is inside a wall or you can’t locate the frozen spot, stop and call a licensed plumber to prevent hidden water damage.
Updated: 2026-03-14
Need help in Mableton, GA? Call 404-777-4245 or book online.

Question 30

How can I get in touch with your office?

Accepted Answer

To get in touch with Atlanta Star Plumbing, you can call them at 470-287-5392 or send them an email at service@atlantastarplumbing.com. They are located at 2979 Jonquil Dr, Smyrna, Georgia 30080. They also offer a 24/7 emergency service for urgent plumbing needs[0].

Question 31

How can I schedule a service appointment?

Accepted Answer

Scheduling a service appointment with Atlanta Star Plumbing is simple and convenient. You can reach out to them directly by calling 470-287-5392 or by emailing service@atlantastarplumbing.com. Alternatively, their website offers a contact form where you can specify your service needs and preferences for a callback[1].

Nick P., a satisfied customer, mentioned, "They answered right away and got everything scheduled to fix my line in 2 days! I could not be happier"[0]. This highlights their efficiency and commitment to timely service. Don't hesitate—contact us today to secure a spot with Atlanta Star Plumbing and experience unparalleled service!

Question 32

How can I track the progress of my service request or project?

Accepted Answer

To track the progress of your service request or project with Atlanta Star Plumbing, you can contact them directly through several efficient channels. Simply call 470-287-5392 or email service@atlantastarplumbing.com for immediate assistance. Alternatively, you can fill out the contact form on their website, specifying your request details. Atlanta Star Plumbing is known for its remarkable customer service, with responses being prompt and thorough. Many customers, like Jack C., noted that the response was within 25 minutes during an emergency[0]. For any updates on your ongoing service or project, you can expect courteous and professional communication, ensuring a seamless experience[1].

Question 33

How do I apply for financing for a project?

Accepted Answer

Unfortunately, the uploaded documents don't contain specific details on how to apply for financing for a project through Atlanta Star Plumbing. However, I recommend reaching out directly to their team for personalized guidance. You can contact them at 470-287-5392 or via email at service@atlantastarplumbing.com. They offer exceptional customer service and will be happy to assist you in exploring your options[0].

If you have more questions or need further assistance, feel free to ask!

Question 34

How do I make payments on my financing plan?

Accepted Answer

To make payments on your financing plan with Atlanta Star Plumbing, you should contact them directly. Their team is known for excellent service and easy payment options. Nicole S. shared her experience, saying, "Atlanta Star Plumbing got my job done efficiently, same day with easy payment"[0].

For specific payment methods, reach out to their customer service via phone at 470-287-5392 or email at service@atlantastarplumbing.com[1]. They offer 24/7 emergency services, ensuring convenience at your fingertips[1].

Please call or email them to arrange your payments smoothly and efficiently.

Question 35

How do I sign up for your loyalty program?

Accepted Answer

Signing up for the Atlanta Star Plumbing Diamond Club is a breeze and offers numerous benefits including member-only discounts and priority service. To join, simply visit the Diamond Club section on their website and fill out the form with your name, email, and phone number. You may choose to receive a callback by indicating your preference. Ensure that you consent to receive texts from Atlanta Star Plumbing[1].

Elaine D. warmly recommends the Diamond Club, stating, "Join the Diamond Club! It is well worth it!"[0]. Seize this opportunity to safeguard your home with proactive inspections and enjoy peace of mind. For more information or assistance, you can also contact them directly at 470-287-5392[1].

Question 36

How do you accommodate special service requests?

Accepted Answer

At Atlanta Star Plumbing, we are adept at accommodating special service requests to ensure customer satisfaction. From plumbing emergencies to customized installations, our flexibility and commitment to excellence are evident. We have employed exceptional customer service strategies, which is highlighted by Anthony Inglese, who noted our "extra effort to come back out" to resolve a plumbing issue[0]. Our proactive and adaptable approach has earned us a reputable image, ensuring that each unique request is met with the utmost professionalism and care.

Join the ranks of satisfied customers today by contacting us with your specific plumbing needs, and experience our unparalleled service firsthand!

Question 37

How do you balance cost and quality in your services?

Accepted Answer

At Atlanta Star Plumbing, we expertly balance cost and quality by prioritizing top-notch service at competitive prices, backed by a 100% satisfaction guarantee[2]. Our approach ensures every customer receives excellent value, as highlighted by Elaine D., who praised our services as "great value for the money"[1]. This value-driven strategy is coupled with a commitment to professionalism, as Anthony I. noted our dedication to resolving issues and providing stellar customer service[0]. Join the many satisfied customers who trust us for affordable, reliable plumbing solutions. Contact us today to experience the Atlanta Star Plumbing difference.

Question 38

How do you ensure that customers get the best value for their money?

Accepted Answer

Atlanta Star Plumbing ensures customers get the best value by offering top-quality services backed by a 100% satisfaction guarantee. If you aren't completely satisfied with any service or installation, they'll revisit your premises and redo the job for free[1].

Their innovative Diamond Club membership provides an annual 200+ point inspection, member-only discounts, extended warranties, and priority service during emergencies[2]. Customers like Elaine D. have praised the great value for money and highlighted the professionalism and dependability of the team[0].

Additionally, Atlanta Star Plumbing offers competitive deals like $25 off for first-time customers and $100 off water heater replacements[1]. Intrigued? Contact them today to experience excellent service and customer-oriented offers!

Question 39

How do you ensure that your technicians adhere to professional standards?

Accepted Answer

Atlanta Star Plumbing ensures its technicians adhere to professional standards through comprehensive training and a focus on customer service excellence. Our technicians are praised for their professionalism and transparency. Wes B., for instance, emphasized how the professionalism and demeanor of technicians Clyde and Ewan convinced him of the company's reliability[1].

Furthermore, customer reviews like those from Anna D. highlight the knowledgeable and courteous nature of our staff, reinforcing trust in our services[0]. This consistent feedback showcases our commitment to upholding superior service standards. For any plumbing needs, please don't hesitate to reach out and experience our professional service firsthand.

Question 40

How do you ensure the quality of your work?

Accepted Answer

At Atlanta Star Plumbing, we ensure the highest quality of work through various meticulous methods. One key quality assurance practice is our exclusive Diamond Club, where members receive an annual 200+ point inspection. This proactive approach helps identify potential plumbing issues before they become major problems. We inspect everything from water heaters to gas lines, ensuring every element functions optimally[1].

Customer reviews further highlight our commitment to quality. For instance, Sylvia E. praised our punctuality and expertise, noting our honest assessment and swift resolution of issues[2]. Meanwhile, Kyle H. has commended the exceptional service and respect shown by our team, describing us as the best in Metro Atlanta[0].

Our blend of thorough inspection procedures and consistent customer satisfaction underscores our dedication to delivering superior plumbing services. Contact us today to experience our top-notch service firsthand!

Question 41

How do you ensure the safety and cleanliness of the worksite?

Accepted Answer

At Atlanta Star Plumbing, ensuring safety and cleanliness at the worksite is a top priority. Our team follows meticulous safety protocols and employs environmentally friendly products, like BioOne, which effectively reduce organic buildup in plumbing systems without harmful chemicals[2]. Our dedication to cleanliness is echoed by customers like Roberto R., who praised our meticulous cleanup post-service, stating, "they clean everything after"[1]. Furthermore, Rencher G. noted our thorough and quick work completion alongside maintaining a clean worksite, promising future engagement[0].

To benefit from our impeccable service and attention to detail, contact us today for your plumbing needs!

Question 42

How do you handle customer complaints?

Accepted Answer

Atlanta Star Plumbing handles customer complaints with an emphasis on prompt responses and ensuring customer satisfaction. Our team is committed to resolving any issues effectively, and we go the extra mile to make things right. For example, Anthony I. appreciated the extra effort we took to address miscommunication issues by revisiting the site to guarantee everything was corrected[0]. We are dedicated to high-quality service, earning us consistent high ratings and recommendations from satisfied clients[2].

If you ever encounter a problem, simply reach out to us at 470-287-5392 or service@atlantastarplumbing.com, and we will be more than happy to provide a resolution[1].

Question 43

How do you handle emergency customer service requests?

Accepted Answer

At Atlanta Star Plumbing, we prioritize urgent needs with our 24/7 emergency service, ensuring swift response times to address critical plumbing issues. Our team is renowned for arriving within 90 minutes, as praised by satisfied customers like Larry Samuelson, who appreciated our prompt and expert service during his emergency[2]. Additionally, customer feedback highlights our professionalism and efficiency, with technicians often resolving emergencies quickly and thoroughly[1].

We assure timely and reliable solutions, so don't hesitate to call us at any hour for emergencies[0].

Question 44

How do you handle scheduling and appointments?

Accepted Answer

At Atlanta Star Plumbing, we pride ourselves on our streamlined scheduling and appointment system, making the process clear and efficient for our customers. Customers consistently highlight our prompt service, with a technician often scheduled within a day or two. Nick P. praised how "Ewan was at my house within 30 minutes and got everything scheduled to fix my line in 2 days"[1]. Anna D. noted that "Atlanta Star Plumbing was able to get us scheduled for the next day"[0]. We offer flexibility and responsiveness, working around your schedule. For a seamless and swift scheduling experience, contact us today at 470-287-5392[2].

Question 45

How do you manage emergency service requests?

Accepted Answer

Atlanta Star Plumbing handles emergency service requests with a 24/7 availability, ensuring they're always prepared to address urgent plumbing issues promptly[2]. They emphasize quick response times, as highlighted by Jack C., who noted that the company responded within 25 minutes during a gas supply emergency[0]. Their emergency management extends priority service to Diamond Club members, ensuring front-of-the-line service for these urgent calls[2]. For immediate assistance, you can contact them directly at 470-287-5392[1].

Take action today by calling for your emergency plumbing needs and experience the exceptional service renowned in the Atlanta Metro area!

Question 46

How do you stay up-to-date with industry standards and technology?

Accepted Answer

Atlanta Star Plumbing stays at the forefront of industry standards and technology by continually enhancing its services and training programs. Their commitment to excellence is showcased through advanced training for their team, ensuring staff are up-to-date with the latest plumbing challenges and solutions. Atlanta Star Plumbing also provides their exclusive "Diamond Club" membership, which includes a comprehensive 200+ point inspection and proactive maintenance strategies to prevent future issues, integrating the latest advancements in technology[1].

Happy customers praise their professionalism and knowledge. For instance, Jake P. highlighted the team's politeness and dedication, stating, "If I ever need plumbing help, I'm going with ASP exclusively"[0].

To experience the benefits of working with a forward-thinking plumbing service, consider becoming part of their Diamond Club[1].

Question 47

How do your services compare to competitors in terms of value?

Accepted Answer

Atlanta Star Plumbing excels in providing exceptional value compared to competitors by prioritizing customer satisfaction and delivering top-notch service quality. With a 5-star overall rating confirmed by numerous satisfied customers, the company ensures not only professional execution but also courteous service. Elaine D. praised it as "great value for the money" and highlighted the dependable nature of the service[0]. Moreover, Kyle H. emphasized the "respect and interest" shown by the team, equating the experience to "feel like family"[1].

In terms of statistical data, Atlanta Star Plumbing has acquired high recommendations, with 67 customers commending brand loyalty, and 82 praising professionalism and service quality[2]. Experience the best in plumbing solutions by choosing Atlanta Star Plumbing for your needs today!

Question 48

How does your company engage with the local community?

Accepted Answer

Atlanta Star Plumbing actively engages with the local community by treating customers like family and ensuring top-quality service. As a family-owned company, they aim to be a lifelong plumbing partner for residents in Atlanta and the surrounding areas[1]. Their commitment to community is further demonstrated through the Diamond Club membership, which offers proactive solutions to safeguard homes, thereby preventing plumbing emergencies[2].

Customers have consistently praised Atlanta Star Plumbing's professionalism and their dedication to swift, reliable service. Kyle H. remarked how the company’s team felt like family due to their respectful and considerate approach[0].

For more details, reach out to Atlanta Star Plumbing to experience their community-focused service firsthand.

Question 49

How does your loyalty program work?

Accepted Answer

Atlanta Star Plumbing's loyalty program, the Diamond Club, offers members a comprehensive safeguard against plumbing emergencies. Members benefit from an annual 200+ point inspection that meticulously checks all plumbing, flushes water heaters, and inspects both water and gas lines for potential issues[1]. Advantages include exclusive discounts, extended warranties, reduced service fees, and priority service during emergencies[1].

Elaine D. praised the program, stating, "Join the Diamond Club! It is well worth it!"[0]. To discover more about the Diamond Club, visit our website or call us directly[1].

Question 50

How long does it take to get approved for financing?

Accepted Answer

The approval process for financing with Atlanta Star Plumbing is designed to be swift and efficient, ensuring a smooth experience for customers. While specific data on approval times was not found in the files provided, Atlanta Star Plumbing is noted for their prompt and efficient service in other areas. For instance, Bob C. mentioned having a great experience where service was provided much quicker than expected[0]. This suggests a commitment to efficient processes across their services. For precise information, it's best to contact Atlanta Star Plumbing directly. Their team is committed to customer satisfaction and will likely provide you with accurate timelines and further assistance.

Question 51

How much do your services cost?

Accepted Answer

Atlanta Star Plumbing offers competitive pricing for high-quality plumbing services. According to customer reviews, the company is known for providing fair and reasonable prices, with one customer noting a service charge of $78 plus materials and labor, resulting in a total of $283 for a hose replacement[1]. Bob C. commended the company for having pricing in range for the services rendered, reflecting the general sentiment of satisfaction with the cost of services[0].

To save even more, Atlanta Star Plumbing offers discounts such as $25 off for first-time customers and $100 off water heater replacements[2]. For tailored pricing information or to see how you can save, contact them directly at 470-287-5392.

Question 52

How much does an after hours plumber typically cost per hour?

Accepted Answer

There isn’t a single hourly rate for after-hours plumbing. Costs depend on the problem, parts needed, and time of day. Expect an after-hours premium for nights, weekends, or holidays. A technician will diagnose on site and quote the price before work begins. Atlanta Star Plumbing offers 24/7 emergency service and a 100% satisfaction guarantee. Stocked trucks help finish many repairs in one visit, which can reduce total hours. Diamond Club members receive reduced service fees and priority response.
Updated: 2025-11-07
Need help in Atlanta, GA? Call (770) 917-8885 or book online.

Question 53

How much does professional drain cleaning cost on average?

Accepted Answer

Professional drain cleaning prices vary based on what we find during diagnosis. We provide an exact, upfront price on site before any work begins. Costs depend on drain type (sink, tub, main sewer), clog severity, access, and whether a camera inspection or hydro-jetting is needed. We offer 24/7 emergency service, and our fully stocked trucks clear most clogs the same day in the Atlanta area.
Updated: 2025-12-22
Need help in Decatur, GA? Call (770) 917-8885 or book online. "I highly recommend these folks." — Jon K.

Question 54

How much does water heater replacement typically cost for homeowners?

Accepted Answer

Water heater replacement cost varies by unit type and site conditions; we confirm pricing after an in‑home inspection. We replace both standard tank and tankless models, often the same day. Savings may apply: $100 off water heater replacement (expires 2025-12-31) and $25 off for first-time customers on water heater services. Serving Atlanta and Smyrna homes. Quick factors: - Tank vs tankless and capacity - Gas, venting, or electrical changes - Expansion tank or safety parts - Location and access We back installs with a 100% satisfaction guarantee.
Updated: 2025-12-22
Need help in Decatur, GA? Call (770) 917-8885 or book online. "Atlanta Star Plumbing did a great job replacing my water heater." — Nathan D.

Question 55

How often should I schedule sewer line cleaning for my home?

Accepted Answer

Most homes don’t need sewer line cleaning on a fixed schedule. Book cleaning if you have slow drains, repeat clogs, sewer odors, or a backup. After we unstop the line, we perform a camera inspection to identify the cause and explain options. For prevention, we recommend regular use of BioOne to maintain free-flowing lines. Our Diamond Club includes an annual 200+ point home plumbing inspection for proactive drain checks. We serve Decatur and the greater Atlanta area.
Updated: 2025-12-22 00:00:00
Need help in Decatur, GA? Call (770) 917-8885 or book online. "We were able to call and get seen same day!" — Cecelia M.

Question 56

How quickly do you respond to customer inquiries or complaints?

Accepted Answer

Atlanta Star Plumbing is famed for its rapid response to customer inquiries and complaints. Numerous customers have expressed their satisfaction with the quick service, citing that technicians often arrive within 90 minutes to a couple of hours from the time of call[0]. Larry S. shared his experience, noting that even on a Sunday, a technician was dispatched promptly to fix a burst pipe[1].

With a commitment to 24/7 emergency service, our team is equipped to handle urgent plumbing needs swiftly and efficiently[2]. This proactive approach ensures that our customers feel supported and valued at all times. Don't hesitate to reach out and experience this fast, professional service yourself!

Question 57

What Causes a Slow Shower Drain Without a Complete Clog?

Accepted Answer

A slow shower drain usually means a partial buildup, not a full clog. Typical causes are hair and soap‑scum biofilm, mineral scale, a partially blocked P‑trap, or a misadjusted or stuck stopper. For ongoing maintenance, Atlanta Star Plumbing recommends a bacterial drain treatment such as AquaPro’s BioOne to reduce organic buildup safely. If slowdowns keep coming back in Alpharetta or Roswell, we can unstop the line and do a camera inspection to show exactly what happened and explain options. Quick checks: - Clean the stopper and strainer. - Flush with hot water. - Use BioOne as directed.
Updated: 2025-12-13 00:00:00
Need help in Alpharetta, GA? Call (770) 917-8885 or book online. "We were able to call and get seen same day!" — Cecelia M.

Question 58

What Is Considered a Plumbing Emergency That Needs Immediate Attention?

Accepted Answer

A plumbing emergency is any active leak, sewer backup, gas leak, or loss of essential water service that can cause damage or safety risks and needs same‑day attention. Most emergency calls start with sudden water on floors, sewage coming up, no hot water with a leaking heater, or the smell of gas. One fast move that saves drywall and floors is shutting the home’s main water valve before calling. We handle these situations across North Atlanta, including homes in Alpharetta. “24/7 Emergency Service Available!” and Diamond Club members receive front‑of‑the‑line priority on emergency calls. Call now if you notice any of the following: - A burst pipe or spraying leak you cannot stop - A sewer line backup with multiple drains gurgling or waste returning - A suspected gas leak (rotten‑egg odor or hissing near gas piping) - A water heater leaking from the tank or relief valve with no hot water If you smell gas, evacuate immediately and contact your gas utility or 911 before calling a plumber.
Updated: 2026-03-14
Need help in Alpharetta, GA? Call 404-777-4245 or book online.

Question 59

What Is The Best Way To Unclog A Kitchen Sink Drain?

Accepted Answer

The best way to unclog a kitchen sink is to clear the blockage and verify the cause. Atlanta Star Plumbing will unstop your line, then perform a camera inspection to show what happened and explain next steps. Avoid harsh chemicals; for maintenance use BioOne, a bacterial cleaner that reduces organic buildup. BioOne won’t clear a fully blocked line or fix broken pipes. If clogs repeat, targeted sewer line repair may be needed after diagnosis. We provide 24/7 emergency service in areas like Marietta.
Updated: 2025-11-28
Need help in Marietta, GA? Call (770) 917-8885 or book online.

Question 60

What Is a Sewer Line Cleanout and Why Is It Important?

Accepted Answer

A sewer line cleanout is a dedicated access point that lets a plumber clear a stoppage and run a camera for diagnosis. It’s important because it speeds emergency unclogs, enables video inspection, and can reduce unnecessary digging. Atlanta Star Plumbing will unstop your line, then “do a visual inspection with a camera to examine exactly what happened.” For ongoing health, “BioOne is the only safe product we recommend.” Diamond Club members get an annual 200+ point inspection to help prevent sewer emergencies. Quick checks: - Toilet gurgling - Sewer odors - Wastewater backing up
Updated: 2025-11-28 00:00:00
Need help in Clarkdale, GA? Call (770) 917-8885 or book online.

Question 61

What Is the Best Way to Seal a Leaking Pipe Temporarily?

Accepted Answer

Shut off water, relieve pressure, dry the pipe, then wrap the leak with rubber and a hose clamp, plumber’s epoxy putty, or self-fusing tape. These are short-term fixes. We offer 24/7 emergency service in the Atlanta area and can repair or replace water lines to code. Our fully stocked trucks handle most issues the same day. Diamond Club members receive front-of-the-line priority on emergency calls. Quick steps: - Turn off the main water valve. - Open a faucet to drain pressure. - Dry and clean the pipe. - Apply rubber + clamp, epoxy putty, or self-fusing tape. - Call for a permanent repair.
Updated: 2025-12-13 00:00:00
Need help in Alpharetta, GA? Call (770) 917-8885 or book online.

Question 62

What accommodations do you provide for seniors or individuals with mobility restrictions during service visits?

Accepted Answer

Atlanta Star Plumbing takes great care to ensure accessibility for seniors and individuals with mobility restrictions during service visits. Our technicians are well-prepared to accommodate any special requirements our clients may have. This includes scheduling flexibility and prompt arrival times, which are crucial for those who need assistance or have time-sensitive needs. Customer testimonials, like the one from Elaine D., highlight the courteous and professional nature of our team, ensuring a comfortable experience for all clients[0]. For further information on how we can tailor our services to meet specific accessibility needs, please contact our office directly. We are committed to providing a seamless and supportive plumbing service for everyone[1].

Question 63

What are the terms and interest rates for your financing plans?

Accepted Answer

Atlanta Star Plumbing offers a flexible range of financing plans designed to make our top-notch services accessible to everyone. While specific interest rates and terms are not directly detailed in the files, our focus on value and customer satisfaction is greatly emphasized. Elaine D. highlights the great value for the money, suggesting competitive pricing[0]. Moreover, our Diamond Club membership provides financial benefits, including member-only discounts and reduced service fees[1].

To explore tailored financing options, we recommend directly contacting our customer service team at service@atlantastarplumbing.com or calling 470-287-5392. This ensures you receive the most accurate and up-to-date details that fit your unique needs.

Question 64

What areas do you serve?

Accepted Answer

Atlanta Star Plumbing proudly serves a wide area including the greater Atlanta region. Specifically, their service areas include cities like Smyrna, Marietta, Decatur, Alpharetta, Stone Mountain, Acworth, Austell, Dallas, Douglasville, Duluth, Kennesaw, Norcross, Riverdale, Roswell, Woodstock, among others[0][0]. This coverage ensures that quality plumbing services are accessible to a vast portion of the Atlanta metro area. With such expansive reach, Atlanta Star Plumbing is well-equipped to handle a range of plumbing needs efficiently and professionally. If you're in need of reliable plumbing services within these areas, don't hesitate to contact them and experience their top-notch service.

Atlanta Star Plumbing

Sewer Line

What Is a Sewer Line Cleanout and Why Is It Important?

How Much Does Trenchless Sewer Line Replacement Cost on Average?

Miscellaneous

How does your company engage with the local community?

What awards has your company received?

Service Excellence

Are your technicians licensed and insured?

Can I get an estimated arrival time for my service appointment?

How do you ensure that your technicians adhere to professional standards?

How do you ensure the quality of your work?

How do you handle scheduling and appointments?

How do you manage emergency service requests?

What happens if a technician is running late?

What is your policy on rescheduling or canceling appointments?

What kind of training do your employees receive?

What measures do you take to ensure punctuality?

General Plumbing

What should I do if my toilet won't flush but is not clogged?

Pipe Repair